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In a contiguous properly environment (e. g., where campus backbone cables exist), which two of the following are CRITICAL factors to understand for maintenance and growth purposes? (Select two options.)

A.

Fill ratio

B.

Familiarity with the routes and spaces (proper record keeping)

C.

Cable composition

D.

Not able to determine the working capacity versus spare cable capacity

E.

Cost analysis of the value of capex and capex models

Which type of scheduling chart utilizes predecessor and successor relationships when identifying tasks?

A.

PERT

B.

Calendar

C.

Milestone

D.

Gantt

A component project of a program is completed, and will provide the intended incremental benefits. How should the program manager proceed with the component transition?

A.

Update the program stakeholder engagement plan with stakeholders from the transition organization

B.

Define the component protects business value in the benefits management plan

C.

Update the program roadmap to reflect completion of a key end-point objective

D.

Initiate a program change request to close out the component project

A program manager needs to establish direction and identity the essential aspects of a program. In addition, they must ensure that the context and framework of the program are properly defined assessed and documented

Which document will be created to support this activity?

A.

Program resource management plan

B.

Program management plan

C.

Program master schedule

D.

Program scope statement

To create market advantage, a program sponsor requests accelerating the implementation of a new manufacturing process that is based on a recently improved system component. The program manager is concerned that the delivery of some program goals could be jeopardized.

What should the program manager do?

A.

Document the concerns that program goals may be affected and present at the next program governance board review meeting for guidance and actions to be taken.

B.

Advise the program sponsor that the program will continue and follow the program management plan, unless the change control board (CCB) has approved changes to the plan

C.

Work with the project managers of the affected components to implement fast tracking and update the resource management plan accordingly

D.

Evaluate critical success factors and key performance indicators (KPIs) to monitor benefits throughout the program's life cycle

An insurance company launches a program to consolidate the multiple systems used by its agents This program will benefit stakeholders by offering efficient policy administration processes, improved customer service and the ability to grow market share However, since the new program will also introduce new policies and pricing controls, some stakeholders are opposed to its implementation

To obtain consensus among stakeholders, what should the program manager do?

A.

Ensure that the program considers organizational change management and outreach efforts to help convey program benefits

B.

Identify stakeholders who are opposed to the program, and present them with the value of the program's benefits

C.

Create focus groups representing different types of stakeholders and then meet with them at the program planning stage to hear their concerns

D.

Ask the program sponsor to be the interface with stakeholders for all future communications

An ICT distribution designer is reviewing design documents with the owner to gam approval for an ER design. Which of the following information about the site shall be included?

A.

Sustainability requirements

B.

Suitability requirements

C.

Access and/or service provider requirements

D.

Designer requirements

A program is in its execution phase when a component project manager suggests a potential change that could increase the financial benefit of the program. The program manager is hesitant to submit a change request, as it would extend the program schedule and require a scope change.

To whom should the change request be presented?

A.

The program governance board

B.

The program customer

C.

The program management office (PMO)

D.

The protect governance board

How does a portfolio’s collection of work differ from that of a program's collection of work?

A.

Outcomes are interdependent

B.

Benefits are achieved only when managed collectively

C.

Components may be independent

D.

Outcomes are time bound

Exhibit:

A pay telephone using coins needs to be installed in a public area. In the specifications, it is required that the telephone shall meet the ADA (American with Disabilities Act) requirement for front reach using a wheelchair. What will be the maximum reachable height or the value of "X"?

A.

760 mm (30 in)

B.

864 mm (34 in)

C.

1170 mm (46 in)

D.

1220 mm (48 in)

E.

1370 mm (54 in)