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In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, which steps will allow an individual service to be stopped and started?

A.

Enter the advanced password, right click on the service and select restart.

B.

Right click on the service and select reboot.

C.

Right click on the service and select restart.

D.

Enter the advanced password, right click on the service and select end process.

Which tool or web page does the administrator use to manually synchronize IP Office and Avaya Contact Center Select (ACCS) user data?

A.

ACCS, Configuration component

B.

ACCS, Contact Center Manager component

C.

IP Office Web Manager

D.

IP Office System Status

What are three of the requirements to generate a Certificate Signing Request (CSR) for IP Office server to communicate with Avaya Contact Center Select (ACCS)? (Choose three.)

A.

The signed certificate needs in .pern format then imported into IP Office.

B.

The signed certificate needs to be renamed to .crt and converted to pl2 format then imported into IP Office.

C.

Use CA server Public or Private to generate the signed certificate.

D.

Use an OpenSSL server to generate the CSR and a private key from the Openssl.cnf.

E.

CA server used to generate the signed certificate must be an SMGR based Private CA.

Which two are requirements for the SIP Extension on the IP Office system? (Choose two.)

A.

"Call Waiting On" must be enabled to allow the system to handle more than one call at a time.

B.

The SIP extension type must be H.323.

C.

The SIP extension must be In the same number range as the agent telephone numbers.

D.

A single SIP extension is required for integration between IP Office and Avaya Contact Center Select (ACCS).

Refer to the exhibit.

The SIP Gateway Manager Management Client is showing CTT Proxy is DISCONNECTED.

From the information in the exhibit, what is the root cause of this problem?

A.

The TAPI/DevLink3 is not checked in Security Settings.

B.

The service password in IP Office does not match in ACCS.

C.

The system password does not match between IP Office and WebLM.

D.

The SIP Ext allocated for Avaya Contact Center Select (ACCS) has the Login code incorrectly set.

When configuring a scheduled backup using the Contact Center Database Maintenance utility, which three statements are true? (Choose three.)

A.

You can schedule multiple applications for backup in a single scheduling task.

B.

The backup folder contains backup files for each application you select.

C.

You can schedule on a frequency of a specific date.

D.

Regularly occurring backups create a new backup folder for the previous backup.

E.

You can only backup one database (either CCMS, CCMA, CCT, or CCMM) at a time.

What are the two locations where a historical report can be saved? (Choose two.)

A.

In a Group folder

B.

In the Scheduled Events folder

C.

In the Public Report Templates folder

D.

In the Private Report Templates folder

Which three tools can be used to show the status of the SIP extension used for calls that are not arriving at the Avaya Contact Center Select (ACCS)? (Choose three.)

A.

Window Event Viewer

B.

ACCS SGM Management Client

C.

IP Office System Monitor Tool

D.

IP Office Web Manager

E.

IP Office System Status Application

Which three applications are included with the IP Office admin suite Installation? (Choose three.)

A.

Avaya Grep

B.

System Status

C.

IP Office Platform Manager

D.

IP Office Manager

E.

System Monitor

Which two types of pegging thresholds will Impact both real-time displays and historical reports? (Choose two.)

A.

Service Factor

B.

Short call

C.

Service Level

D.

Display