Free Practice Questions for Avaya 77201X Exam

In IP Office, hunt groups can have their own voicemail mailboxes. When a call overflows from one hunt group to another and then goes to voicemail, it is typically sent to the mailbox of the last hunt group in the chain unless otherwise configured. Option C, "The second hunt group extension group mailbox only," is correct because the call ends up being handled by the second hunt group’s voicemail when it overflows and no one answers. Option A is incorrect as the first group is bypassed. Option B is wrong because calls don’t split across multiple mailboxes in this scenario. Option D (general sampling mailbox) is not a standard feature for this call flow.References: Avaya IP Office Hunt Group Configuration Guide.

The Application Server (Option B) hosts applications like one-X Portal, Voicemail Pro, and Contact Center in Server Edition. Option A is a subset of its role, Option C is for Manager, and Option D is for SSA or external tools.References: Avaya IP Office Application Server Guide.

Call Pickup (Option A) enables a user to answer a call ringing on another extension using a feature code (e.g., *30). Option B redirects calls, Option C distributes calls, and Option D links to external numbers—none perform pickup.References: Avaya IP Office Feature Code Guide.

Avaya Equinox is a unified communications client for mobile and desktop devices, offering features like softphone calling, IM, and presence. To use Equinox on a mobile device with IP Office, a user requires the "Power User" profile (Option B). This profile includes licenses for advanced mobility features, such as softphone functionality and integration with Equinox, allowing seamless access to IP Office features remotely. Option A (Teleworker) is for remote deskphone users, Option C (Basic) provides minimal features, and Option D (Remote Worker) is specific to certain remote configurations, none of which fully support Equinox without additional licensing.References: Avaya IP Office Equinox Solution Guide, User Profile Licensing Guide.

Call Hold (Option A) allows a user to pause a call and retrieve it from the same phone using a button or code. Option B (Call Park) holds calls for retrieval from any phone, Option C transfers calls, and Option D answers ringing calls—not holding.References: Avaya IP Office Feature Code Guide.

IP Office Server Edition supports up to 2500 IP endpoints (Option D), including IP phones and softphones, matching its user capacity in a fully expanded deployment. Options A, B, and C are lower limits for smaller configurations.References: Avaya IP Office Server Edition Capacity Guidelines.

The IP500 V2 supports up to 12 BRI trunks (Option C) using three BRI 4-port cards (each with 4 BRI ports, providing 8 channels total per card). Options A, B, and D do not align with this capacity.References: Avaya IP Office IP500 V2 Installation Manual.

The Avaya IP Office Manager is a critical administrative tool used to configure and manage IP Office systems, including the Server Edition. The Server Edition is a scalable solution designed for larger deployments, allowing multiple IP Office servers (Primary, Secondary, and Expansion systems) to work together as a single system. Option B, "Manager shows the status of all servers on one screen," is true because, in Server Edition deployments, the IP Office Manager provides a consolidated view of the network, displaying the status of all connected servers (e.g., Primary Server, Secondary Server, and Expansion Systems) in a single interface. This feature simplifies monitoring and management across distributed systems. Option A is incorrect because, while web-based management exists (via Web Manager), the traditional Manager application is a standalone Windows-based tool, not fully ported to Web Management. Option C is incorrect as the Voicemail Pro Client is a separate application, not bundled within Manager. Option D is also incorrect because Manager is typically installed on a separate PC, not directly on the server itself, though it communicates with the server for configuration.References: Avaya IP Office Platform Server Edition Reference Configuration Guide, IP Office Manager documentation.

Voicemail Pro supports multiple protocols for email integration: SMTP (Option A) for sending voicemail-to-email, IMAP (Option B) for retrieving emails, and MAPI (Option C) for Microsoft Exchange integration, making Option D ("All of the above") correct.References: Avaya IP Office Voicemail Pro Administration Guide.

SoftConsole is a PC-based application for IP Office, typically used by receptionists or operators to manage calls. Option A, "SoftConsole works in conjunction with physical telephone," is correctbecause it complements a physical IP Office phone, providing a graphical interface to handle call transfers, hold, and directory lookups while relying on the phone for audio. Option B is incorrect as SoftConsole is Windows-based, not Linux. Option C (VoIP) is misleading; SoftConsole manages calls but does not provide VoIP audio itself. Option D is wrong as SoftConsole supports a single user per instance, but multiple instances can run if licensed, not limited to two.References: Avaya IP Office SoftConsole User Guide.