A customer wants to avoid an abandoned Call if an agent leaves their position, and an Incoming automatic call distribution (ACD) call rings at the agent's phone.
Which call center feature provides this capability?
For a split Day report, how many days of historical data show in the Basic Call management System (BCMS)?
While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)
What is the recommended audio format to be played by the Avaya Aura® Media Server?
A call center where agents handle customers with account numbers Is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received.
Which feature would you suggest when the call center offers a survey to the people who have called?
A customer wants to configure their call center for emergencies.
Which action would you advise the call center supervisor to use to configure an alternate call path In case of a disaster?
A supervisor wants their agents to automatically log out at a specific time.
Which two administration forms are used to configure this functionality? (Choose two.)
Direct Agent calls are not getting counted correctly In the Call Management System (CMS). What must be administered so that Direct Agent calls are measured properly?
