A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.
Which two agent interfaces are supported with AACC Release 7.1? (Choose two)
The CEO of a service company wants context rich information that Is Important for better customer experience.
Which development platform allows customers to add new capabilities to their solution?
The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?
When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?
Which three attributes describe the right context of a customer journey experience? (Choose three.)
A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?
An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)
There are several factors why customers will buy from Avaya which Include:
•The sales person understand their business.
•The sales person being perceive as a trusted adviser.
•The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)
The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?
Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)
