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If web Services Security is enabled, which three issues will you see unless the correct certificates have been imported to relevant machines? (Choose three.)

A.

Certificate warning messages when browsing CCMA

B.

TLS Link between AACC and AES IS disconnected

C.

Avaya Agent Desktop (AAD) does not launch successfully

D.

TLS Link between AACC and CM disconnected

In Avaya Aura® Contact Center (AACC), how do you create auto-responses from the most commonly used auto suggestions?

A.

Run a "Contact Summary" report in Historical Reporting on the Contact Center Manager Administration (CCMA) server and createauto-responses based on the most frequently-occurring e-mail contact topics in the report.

B.

Run a "Contacts Closed by Auto-Suggestion, Top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and use the auto-suggestion keywords and responses from the report to create new e-mail auto-responses.

C.

Enable "Keyword Reporting" for email contacts in the "E-mail" tool in Contact Center Multimedia (CCMM) Administration, and then use the "Keyword Frequency" tool to determine which keywords should be used to trigger new auto responses.

D.

Use the "Auto-Suggest Promotion" tool in Contact Center Multimedia (CCMM) Administration to promote auto-suggestions to auto-responses based on the percentage of contacts for which each autosuggestion was selected.

The Avaya SIP Sleuth tool is used for viewing, analyzing, filtering and querying SIP message logs. Which two logs does Avaya SIP Sleuth support? (Choose two.)

A.

AAMS SIP message logs

B.

Network SIP message logs

C.

CCMS_ASM message logs

D.

CCMS SIP message logs

Avaya Aura® Contact Center supports implementing Secure Real-Time Transport Protocol (SRTP) for voice contacts within the Contact Center. SRTP is an extension to the Real-Time Transport Protocol (RTP) to support secure real-time communications. The primary use of SRTP is to encrypt and authenticate voice over IP on the network.

Before implementing SRTP in Contact Center, you must have TLS on which three links? (Choose three.)

A.

Agent telephones to Communication Manager (CM)

B.

Communication Manager (CM) to Contact Center

C.

Session Manager (ASM) to Contact Center

D.

Contact Center to Avaya Aura® Media Server (AAMS)

Refer to the Exhibit.

In a SIP-enabled contact center deployment which protocol is used to connect the Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?

A.

TCP

B.

STP

C.

H.323

D.

AML

E.

TR87/TLS

Which three statements regarding an Avaya Aura® Media serve (AAMS) high availability (HA) solution are true? (Choose three.)

A.

All SIP signaling and RTP streams will go to the Active server.

B.

The AAMS notifies Avaya Aura contact (AACC) through port 57012 that an AAMS failover has occurred.

C.

Either the primary server or backup server can be in the active state, or the other AAMS server will be in the standby state.

D.

All SIP signalingand RTP streams will go to the active and standby server.

Trace Control is utility used to manager traces for the Contact Center servers.

Which three statements regarding for the Trace Control Utility are true? (Choose three.)

A.

The functionality of the Trace Control Utility is split between separate menu tabs for each installed Contact Center application.

B.

Logging is controlled with the trace Control Utility.

C.

The Trace ControlUtility provides the ability to save trace settings in a .doc format.

D.

The Trace Control Utility canbe accessed from windows > Apps >TraceControl.

You are experiencing issues with voice treatments being played to callers. You believe there may be a problem with the co-resident Avaya Aura Server (AAMS).

Where would you go to find AAMS related errors?

A.

Alarm Viewer in the AAMS server utility

B.

Windows Application Event Log on the AAMS

C.

Alarms page in the system status section of the AAMS Element Manager

D.

Event logs located in D:\Avaya\Logs\MAS on the AAMS

While investigating an issue with Contact Center Manager Server (CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the cause of the restarts, you decide to review the TFE log file.

Which file contains the most recent TFE logs?

A.

D:\Avaya\l_ogs\CCMS\CCMS_TFE_1

B.

D:\Avaya\Logs\CCMS_TFE_5

C.

D:\Avaya\Logs\CCMS\TFE_1

D.

D:\Avaya\Logs\CCMS\CCMS_TFE_5

The Server Control and Monitor Utility (SCMU) is one of the AACC Core Common Components. Which three functions can be performed from the SCMU? (Choose three.)

A.

Start or Stop High Availability (HA) System

B.

Display status of component services

C.

Shutdown or Start up Contact Center

D.

Enable/Disable High Availability (HA) Switchover