Free Practice Questions for Apple Apple-Device-Support Exam

Encrypted iPhone backups to a Mac (via Finder or iTunes) include additional sensitive data that unencrypted backups exclude for security. The two data types exclusive to encrypted backups are:

Health data(C): Includes Health app records (e.g., steps, heart rate), requiring encryption due to privacy laws like HIPAA.

Saved passwords(D): Includes Wi-Fi passwords and website credentials stored in Keychain, protected by encryption.

Option A (Device passcode) isn’t backed up; it’s a user-set code, not data.

Option B (Face ID) settings aren’t backed up; biometric data is hardware-bound.

Option E (Wallet) backups include card details only with encryption, but it’s not exclusive—other Wallet data syncs via iCloud.Apple confirms this in "About encrypted backups on your iPhone" (support.apple.com/HT205220).

MDM restrictions on organization-owned iPhones can disableErase All Content and Settingsto prevent unauthorized wipes.

Option B: Software issues don’t dim options.

Option C: iOS version doesn’t affect this.

Option D: All modern iPhones support it.

Option A: Correct—MDM control.References: Apple Support - "MDM restrictions" (support.apple.com/HT204142).

InSystem Settings > Network > Ethernet > Details, the DNS tab lets you remove manual DNS entries on macOS.

Option A: No “DNS Management” exists.

Option B: “Advanced” was pre-Ventura; now it’s “Details.”

Option C: No “Restore Defaults” option.

Option D: Correct—current UI term.References: Apple Support - "Change DNS settings on Mac" (support.apple.com/HT202068).

A system crash triggering a restart sends analytics to Apple (if enabled inSystem Settings > Privacy & Security > Analytics & Improvements) to improve macOS.

Option A: Diagnostics doesn’t send data automatically.

Option B: App failures don’t trigger this.

Option C: Privacy blocks don’t report.

Option D: Correct—crash reports are sent.References: Apple Support - "Share analytics with Apple" (support.apple.com/HT202100).

Configuration profiles (e.g., MDM settings) are reviewed inSettings > General > VPN & Device Managementon iOS. This section lists installed profiles, allowing users to view or remove them (if permitted).

Option A: Privacy & Security handles app permissions, not profiles.

Option B: No “Profiles > Remote Management” exists.

Option D: Profiles aren’t under Privacy & Security.

Option C: Correct location on iOS 18 (2025).References: Apple Support - "Manage configuration profiles on iPhone" (support.apple.com/HT202030).

System Information(Applications > Utilities) provides hardware, software, and network details, including results fromApple Diagnostics(e.g., hardware test codes) under the “Diagnostics” section.

Option A: Analytics data is in Privacy & Security settings, not System Information.

Option B: “System Diagnostics” isn’t a standard macOS term here.

Option D: Crash Reports are in Console, not System Information.

Option C: Correct for Apple Diagnostics results.References: Apple Support - "Use System Information on your Mac" (support.apple.com/HT203001).

AirDrop requires both Wi-Fi and Bluetooth. IfBluetooth is off, AirDrop fails as it can’t discover nearby devices.

Option B: AirDrop is built-in, not installed.

Option C: Handoff doesn’t disable AirDrop.

Option D: Hotspot doesn’t affect AirDrop.

Option A: Correct—Bluetooth is essential.References: Apple Support - "Use AirDrop" (support.apple.com/HT204144).

HoldingOptionand clicking the Wi-Fi menu bar icon reveals advanced options, including “Open Wireless Diagnostics,” which provides detailed network info.

Option B: Regular click shows basic options.

Option C: Right-click doesn’t target SSID for diagnostics.

Option D: Command key doesn’t trigger this.

Option A: Correct—standard method.References: Apple Support - "Use Wireless Diagnostics" (support.apple.com/HT202663).

iCloud backups include app settings, Home configuration, and Apple Watch backups (via paired iPhone), butFace ID settingsare excluded as biometric data is hardware-bound.

Option A: App settings are backed up.

Option B: Home data syncs via iCloud.

Option C: Watch backups are included.

Option D: Correct—not backed up.References: Apple Support - "What does iCloud back up?" (support.apple.com/HT207428).