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The number of runs required by a full-factorial design with three factors each at two levels is equal to

A.

6

B.

8

C.

9

D.

12

The Malcolm Baldrige framework evaluates an organization's

A.

approach and results

B.

approach to quality and participation

C.

documentation and records

D.

organizational structure and communication

When a company is developing a quality information system, the most important factor is the

A.

needs of the end user of the system

B.

input from the quality department

C.

level of oversight by senior management

D.

method of collecting data used in the system

Which of the following factors has the most influence on the success of quality initiatives?

A.

Buy-in at all levels of management

B.

Leadership by quality assurance staff

C.

Cooperation from front-line workers

D.

Deployment of statistical process control

Given a sample mean. X = 515. a sample standard deviation, s = 9. and a sample size, n = 6. what is the absolute value of the Student's t statistic to test if the sample mean is equal to the population mean, U = 500?

A.

1.67

B.

3.73

C.

4.08

D.

10.00

A process capability analysis can best be used to

A.

define the acceptance quality limit for incoming material

B.

compare alternative processes or equipment

C.

prevent supplier deficiencies

D.

identify which attributes data to measure

Which of the following types of "voice" is most effective in written communication?

A.

Active

B.

Passive

C.

Strong

D.

Soft

A system to capture product revisions that must be tracked is more commonly known as

A.

work instruction control

B.

procedure control

C.

batch control

D.

change control

Which of the following statements is true about the average outgoing quality limit (AOQL)?

A.

It is the replacement measure for the acceptance quality limit (AQL).

B.

It assumes screening and replacement of nonconforming units.

C.

It cannot be used to define the Dodge-Romig defect acceptance number.

D.

It can be used instead of ANSI ASQ Z1.4 single sampling plans.

A way to convince management that a quality improvement program is needed is to present

A.

the number of audit findings the company received from the last audit

B.

the company's performance in terms of quality in comparison with its competitors

C.

die size of the problem in terms of the potential savings and increased profit that can result from fixing it

D.

data on how employees will produce better quality product and services if their pay is increased and their benefits improved