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Which layer of management is the weakest link in a successful quality management program?

A.

Top

B.

Quality Champion

C.

Middle

Audits can be performed by the individuals involved in conducting the work.

A.

True

B.

False

Three of the four interconnected project variables are: scope, resources, and schedule. What is the fourth variable?

A.

Requirements

B.

Budget

C.

Quality

D.

Function Points

E.

Constraints

-- Exhibit –

-- Exhibit --

The diagram is an example of a(n):

A.

Process Map Diagram

B.

Affinity Diagram

C.

Force Field Diagram

D.

Flowchart

E.

Cause-and-Effect Diagram

During a review, both the producer and product are reviewed.

A.

True

B.

False

Cooperation is required to improve quality and to implement quality management.

A.

True

B.

False

Which of the following would be considered the lack of involvement by management to promote quality concepts?

A.

Unknown software defects in the production system

B.

Failure to enforce standards

C.

Lack of a quality vocabulary

D.

Lack of knowledge of the principles of quality

Procedures describe how methods, _________, techniques, and people are applied to perform a process?

A.

Tools

B.

Applications

C.

Software

D.

None of the above

Staff job satisfaction increases significantly as processes mature.

A.

True

B.

False

Which one of the following is a disadvantage of Functional Testing?

A.

Potential of missing logical errors in software

B.

Its tests do not ensure that user requirements have been met

C.

Its tests may not mimic real-world situations

D.

None of the above

From a control perspective, detective controls are only effective when what other types of controls are implemented?

A.

Environmental Controls

B.

Preventive Controls

C.

Training Controls

D.

Corrective Controls

E.

Audit Controls

Process inventories can be developed by:

A.

Referencing existing manuals

B.

Conduct affinity group sessions

C.

Survey employees

D.

All of the above

E.

A and C above

Which of the following is NOT included in the system specifications used to evaluate the feasibility of an outside organization to develop the software?

A.

The input needed by the system

B.

Required processing

C.

Training to the staff

D.

Volumes of data processed

E.

The output to be produced by the system

There are many benefits associated with maturing work processes. As work processes mature, which of the following would be expected to decrease:

A.

Training

B.

Management Support

C.

Defect Rates

D.

Customer Satisfaction

E.

Confidence in the Process

When using a cause-and-effect diagram to build controls, the effect that is desired is the achievement of the control objective. The causes defined in the cause-and-effect diagram are listed for what purpose:

A.

To identify who is responsible for control

B.

To identify the control needed to achieve the control objective

C.

To quantify the risks associated with the control objective

D.

To match the causes to the COSO control model

E.

To match the causes to the enterprise risk management model