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Which address is required for Service Mapping to discover a Load Balancer that does not previously exist in the CMDB?

A.

Management IP address

B.

MAC address

C.

Public IP address

D.

MIB address

In Service Mapping, which one of the following best describes the process of discovery after an Entry Point is configured?

A.

For each pattern that supports the Entry Point Type, run identification Sections until one finishes successfully and then run each Connection Section for the pattern.

B.

For each pattern that supports the Entry Point Type, run all the identification Sections that finish successfully and then run each Connection Section for the pattern.

C.

For each pattern that supports the Entry Point Type, run identification Sections until one finishes successfully and then run Connection Sections until one finishes successfully.

D.

For each pattern that supports the Entry Point Type, run all the Identification Sections and run all Connection Sections.

Which of the following represents the skills needed that a Service Mapping administrator or implementer should have? (Choose four.)

A.

Understanding of XML, Regex, Delimited text, and JSON

B.

Understanding of protocols such as HTTP, TCP, SNMP, SOAP, and REST

C.

Scripting capabilities with respect to Unix and Windows commands

D.

Intermediate or above Windows and Unix administration skills

E.

Sufficient skills to build an enterprise web site

F.

Understanding of relational database theory

Which one of the following is a public IP Address?

A.

172.20.5.9

B.

225.16.0.5

C.

192.168.100.100

D.

10.0.6.8

Which one of the following best describes the process that Service Mapping uses to run a command on a target device?

A.

Service Mapping provides a task with the command that the MID Server collects, the MID Server executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.

B.

The MID Server decides what command to execute, executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.

C.

Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance through the MID Server.

D.

Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance.

In Service Mapping, which one of the following must be available or created in advance, in order to be able to create a Discovery Pattern?

A.

Process Classifier

B.

Identification Rule

C.

CI Type/Table

D.

Application Service

A defined relationship between two Configuration Items (CIs), such as Runs on, Depends On, or Contains is called a what?

A.

CI Attribute

B.

Application to Application Relationship

C.

Relationship Type

D.

CI Dependency

Which of the following are methods used to initiate discovery on a service? (Choose three.)

A.

Map multiple services suggested by Service Mapping by discovering the load balancers in an enterprise.

B.

Map multiple services by importing entry points from a CSV file.

C.

Map a single service defined by configuring an entry point.

D.

Map services suggested by the discovery of MID Servers in an enterprise.

E.

Map services based on Assets stored in the CMDB.