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Risk is configured by default, to calculate Risk = High for a change that is scheduled with only 3 days lead time. Your customer’s change policy requires that changes be requested with 5 days lead time.

How would you satisfy this requirement?

A.

Update the Risk Property for Insufficient lead time

B.

Update the Risk Assessment Matrix for Insufficient lead time

C.

Update the Calculate Risk UI Action

D.

Update the Risk Matrix for insufficient lead time

E.

Update the Risk Condition for Insufficient lead time

A user is notified their software install has been flagged for reclamation. The user declines approval.

What is the next step in the workflow?

A.

Nothing happens.

B.

The user’s manager must approve or decline the reclamation.

C.

The reclamation candidate is removed from the candidate list.

D.

The software is reclaimed since it was not in use.

What role must be granted in order to create new reports that could be viewed by other people?

A.

Report Creator [Report_Creator]

B.

Report Publisher [report_publisher]

C.

ITIL [itil]

D.

Global Report User [report_global]

Which of the following SAM roles has permission to grant a user the script writing capability?

A.

discover_admin

B.

sam_admin

C.

sam_developer

D.

asset

In defining a Custom License Metric, in the Reconciliation Order field, the‘metric rank priority’ number takes precedence.

A.

Lower

B.

Impact

C.

Higher

D.

WBS

Which of the following are NOT features of the Publisher workbench navigation tree? (Choose two.)

A.

Expand and collapse tree links

B.

List of all publishers

C.

Software model compliance icons

D.

Filter products

E.

Compliance toggle switch

F.

List of all publishers out of compliance

A user is notified their software install has been flagged for reclamation. The user declines approval.

What is the next step in the workflow?

A.

Nothing; the workflow stops.

B.

The user’s manager must approve or decline the reclamation.

C.

The reclamation candidate is removed from the candidate list.

D.

The software is reclaimed since it was not in use the notification was only informational.

E.

A justification is requested and submitted to Change Management for approval.

Additional Software Model Lifecycles phases can be added as.

A.

Options

B.

Items

C.

Choices

D.

Selections

Which statements are true in regards to ServiceNow’s Client Software Distribution (CSD) functionality? (Choose two.)

A.

Removes software daily utilizing a scheduled job.

B.

ServiceNow does not have Client Software Distribution.

C.

The first stage in the CSD process flow is configuration.

D.

CSD can automatically distribute and reclaim software without a license for Orchestration.

A Software Product can only have a single license metric type associated to it.

A.

True

B.

False