When integrating Customer Service Management with IT Service management what separate action is required for Request Management?
Matching rules enhance assignment capability by ____________________.
What does NLU stand for?
If the CSM Demo Data Plugin has been installed what are two options either of which will prepare that instance
to be used as part of the release path to production? (Choose two.)
Customer Service Management Administrators can delegate Contact Administration activities to specific contacts within accounts by assigning specific roles to one or more users. Which of the following roles, if assigned, would allow the user to create contacts?
Which of the following child case states would cause parent - child case synchronization to fail?
Choose 3 answers
Which of the following are benefits of customer access management? (Choose two.)
From a service provider’s perspective, is the following a product or an asset?
A cable modem model that the service provider sells.
Which feature sends an email notification containing a list of relevant knowledge articles to the case submitter and watchlist users associated with the case whenever a case is created?
What action can be performed by a Customer Admin (sn_customerservice.customer_admin) and NOT by a Customer (sn_customerservice.customer) in the Customer Service Portal?
