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Decision Management is used to_________.

A.

determine the cause of a customer's problem

B.

determine how to optimize the product portfolio to increase market share

C.

determine why response rates for a campaign are below average in one region

D.

determine how to retain a customer and the budget to spend

Consider this business use case:

Responses to customer service requests are required within 24 hours of receipt. Due to seasonal fluctuations, response times may be adjusted at the discretion of business managers.

You create a service level agreement (SLA) to monitor response times. Which solution allows adjusting the response times on demand?

A.

Create multiple circumstances of the SLA to account for the seasonal adjustments.

B.

Define the response times using property values that are circumstanced to account for the seasonal adjustments.

C.

Plan a release cycle for updating the SLA for each of the expected seasonal adjustments.

D.

Delegate the SLA to the business managers so they can configure seasonal adjustments.

You are analyzing application performance and notice one or more data transforms exceeding preferred performance parameters. Which of the following performance tools do you use to help troubleshoot the issue?

A.

Performance Analyzer

B.

Performance Profiler

C.

PegaRULES Log Analyzer

D.

Database Trace

While running an application, a user notes that a system exception occurred. Which log do you review to identify the issue?

A.

Pega

B.

BIX

C.

Alert

D.

AlertSecurity

A page property contains product information that is accurate as of the time the product is ordered. This information is stored in an external system and accessed by a data page.

How do you implement this requirement?

A.

Define a reference property that refers to the data page.

B.

Configure the page property to refer to a keyed data page.

C.

Select Refer to a data page on the page property.

D.

Select Copy from a data page on the page property.

Business users are not able to update a delegated business rule. Select two possible causes. (Choose Two)

A.

The business users do not have appropriate privileges in the access group.

B.

The delegated business rule is not in an unlocked production ruleset.

C.

The delegated business rule is currently being executed by another user.

D.

The availability of the delegated business rule is set to Blocked.

You have a requirement to populate a list of allowed values sourced from a database table. The list of allowed values varies based on the context in which the list is used.

Which implementation maximizes reusability?

A.

Create a data page sourced with a connector. Specialize the data page by class based on context.

B.

Create a data page and report definition for each context. Use parameters to filter the results of the response data transform.

C.

Create a data page sourced with a report definition. Circumstance the report definition based on context.

D.

Create a data page sourced with a report definition. Use parameters to specify a filter condition to retrieve specific results based on context.

Which two design configurations limit the need for scrolling when an application is used on a mobile device? (Choose Two)

A.

Use grid layouts rather than repeating dynamic layouts to display tabular data.

B.

Hide noncritical information until needed.

C.

Configure UI controls to use native controls on mobile devices.

D.

Set the width for layouts in percentages.

You have a requirement to update account information in an external database. Account information is stored in a single table. What are the two necessary steps to read and write data to the database table? (Choose Two)

A.

Configure activities to read and write data using Obj- methods.

B.

Configure a data page to use SQL connect rules.

C.

Run the External Database Table Class Mapping wizard.

D.

Create a local storage to hold the data.

A client wants to replace the Pega 7 logo in the Case Manager and Case Worker portals. Instead of using the company logo, the client wants you to use the logos for each of the company's operating subsidiaries — a user in the ABC subsidiary sees the logo for ABC, and a user in the XYZ subsidiary sees the XYZ logo.

How do you replace the Pega logo with the appropriate logo for each operating subsidiary?

A.

Create a portal header for each division.

B.

Create a harness for each division.

C.

Create a skin for each division.

D.

Create a portal record for each division.