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Which of the following would be an appropriate metric associated with an enterprise goal of “Business service continuity and availability”?

A.

Number of business processing hours lost due to unplanned service interruptions

B.

Satisfaction levels of board and executive management with business process capabilities

C.

Ratio of significant incidents that were not identified in risk assessments vs. total incidents

Which of the following is CRITICAL to ensuring I&T-related decisions are aligned with the enterprise’s strategies and objectives?

A.

Assurance on controls is obtained from independent IT auditors

B.

Technology and innovation processes are overseen by the board

C.

Compliance with legal, contractual and regulatory requirements is confirmed

Which information is NOT included in each process in the Process Reference Model?

A.

Process label

B.

Capability Level

C.

Related metrics

D.

RACI chart

Which of the following BEST enables an enterprise to maximize value from the use of I&T?

A.

Well-documented and monitored business processes

B.

A clearly defined I&T management structure

C.

An actionable strategy and governance system

What term is used to describe changes in the enterprise's internal and external environment caused by a recent merger with another enterprise?

A.

Duplication of resources

B.

IT Risk

C.

Trigger event

D.

Pain point

Which item describes a key component of a Governance System?

A.

Setting the Governance Framework

B.

Identifying responsibilities for governance

C.

Ensuring compliance with regulations

D.

Optimization of IT assets, resources and capabilities

Which statement is the MOST important reason for using a framework like COBIT 5?

A.

To support business processes by integrating applications and technology into business processes

B.

To help enterprises create optimal value from IT by maintaining a balance between realizing benefits and optimizing risk levels

C.

To enable the business requirements for external laws and regulations to be supported by IT

D.

To be able to map to other standards and guidance in the market place

What type of process goal is customized to an enterprise's specific situation?

A.

IT

B.

Accessibility and Security

C.

Intrinsic

D.

Contextual

Which is NOT a purpose of the Process Reference Model?

A.

Forms the basis of a process capability assessment for the Capability Dimension

B.

Provides the mechanism whereby defined Process Assessment Models ire related to the measurement framework

C.

Provides the basis for one or more Process Assessment Models

D.

Provides the basis to undertake an assessment on the process dimension

What is the name of the architectural principle that meets changing business needs effectively and efficiently?

A.

Reuse

B.

Agility

C.

Simplicity

D.

Openness