The reason for designing the Consensus Assessments Initiative Questionnaire (CAIQ) is to help cloud service providers document their security and compliance controls. The CAIQ is a survey provided by the Cloud Security Alliance (CSA) that consists of a set of yes/no questions that correspond to the controls of the Cloud Controls Matrix (CCM), which is a cybersecurity framework for cloud computing. The CAIQ allows cloud service providers to demonstrate their security posture and compliance status to potential customers and auditors, as well as to identify any gaps or risks that need to be addressed. The CAIQ also enables cloud customers to assess the security capabilities of different cloud service providers and compare them based on their needs and requirements123.
The other options are not directly related to the question. Option A, cloud users can use CAIQ to sign statement of work (SOW) with cloud access security brokers (CASBs), is incorrect because CAIQ is not a contract or an agreement, but a questionnaire that provides information about the security controls of a cloud service provider. A statement of work (SOW) is a document that defines the scope, deliverables, and terms of a project or service. A cloud access security broker (CASB) is a software tool or service that acts as an intermediary between cloud users and cloud service providers, providing visibility, data security, threat protection, and compliance4. Option B, cloud service providers can document roles and responsibilities for cloud security, is incorrect because CAIQ is not designed to document roles and responsibilities, but security and compliance controls. Roles and responsibilities for cloud security are defined by the shared responsibility model, which outlines how the security tasks and obligations are divided between the cloud service provider and the cloud customer5. Option D, cloud service providers need the CAIQ to improve quality of customer service, is incorrect because CAIQ is not a measure of customer service quality, but a measure of security control transparency. Customer service quality refers to how well a cloud service provider meets or exceeds the expectations and satisfaction of its customers6. References :=
What is CASB? - Cloud Security Alliance4
What is CAIQ? | CSA - Cloud Security Alliance1
Shared Responsibility Model - Cloud Security Alliance5
What is CAIQ? - Panorays2
What is the Consensus Assessments Initiative Questionnaire (CAIQ …3
What Is Customer Service Quality? - Salesforce.com