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An organization manually notifies its development and operations teams about potentially faulty deployments. Which tools should be used to automate this process?

A.

Service configuration management tools

B.

Workflow management and collaboration tools

C.

Work planning and prioritization tools

D.

Environment configuration and management tools

An IT service manager is analyzing a value stream that is used to deploy new and changed services. The manager has interviewed many staff and has identified all the workflow steps. The manager is now evaluating the workflow steps so that they can plan improvements. Which activity should the manager carry out as part of this evaluation?

A.

Collect data about what happens in each workflow step

B.

Identify wasteful steps that could be eliminated

C.

Define an ideal series of workflow steps for the future

D.

Establish what value is created in each workflow step

An IT service provider is using continuous integration and is considering the introduction of continuous delivery. Which is a benefit of this proposed change for the service provider?

A.

Developers spend less time fixing issues in their code

B.

Code is tested iteratively and frequently

C.

Deployments of software builds are scripted to allow for automation

D.

Users experience changes which are smaller and more frequent

Which is a key feature of continuous deployment which is not found in other CI/CD stages?

A.

It automatically tests software code

B.

It enables users to benefit immediately from changes

C.

It predominantly uses staging environments

D.

It allows individual decisions about software releases

A large organization wants to manage its IT services by analyzing and improving value streams. It is unsure how to combine value streams and management practices, such as change enablement and deployment management. What is the CORRECT approach for this organization to take?

A.

Create a separate value stream for each management practice

B.

Create one combined value stream for change enablement and deployment management

C.

Create a single value stream that includes change enablement, deployment management, and other practices such as continual improvement

D.

Create several value streams that include change enablement, deployment management, and other practices such as continual improvement

Which automation tools should be used to transport and install configuration items into a test environment?

A.

Deployment tools

B.

Environment configuration and management tools

C.

Work planning and prioritization tools

D.

Service configuration management tools