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A project is being initiated to create new financial reports for the accounting department, and the accountants have a wide range of views as to what would serve them best. What should the business analyst (BA) do to develop the correct set of requirements?

A.

Resolve differences of opinion

B.

Conduct an impact analysis

C.

Estimate the scope of work

D.

Perform a feasibility study

A company has bought a customizable software product, and the vendor's business analyst (BA) is visiting the company's office to perform a requirements assessment. The business sponsor expresses an interest in improving a specific process that is in scope. What should the BA do?

A.

Create a process model

B.

Review data flow diagrams

C.

Develop a data model

D.

Observe the activity

An organization has identified a market opportunity that could result in significant business gains. A business analyst (BA) is asked to assist in building the new business model. The BA begins by analyzing the current state. What input is critical to the current state analysis?

A.

Organizational culture

B.

Risks and assumptions

C.

Goals and objectives

D.

Business needs

Market studies projected a 28% year-over-year growth for five (5) years for commercial vehicle loans. A company that provides lending for commercial vehicles wanted to keep up with industrydemand; however, their applications were not capable of scaling to the increased demand for loan processing and billing. The company is deploying a new system to meet the demand. The project started five (5) years ago and cost $2 million USD. The project metrics are to be evaluated after five (5) years. The return on investment (ROI) for the project is calculated at 11%. The project sponsors are upset that the desired ROI for the project was not met. What was the root cause of this issue?

A.

Demand forecasting

B.

Capability planning

C.

Risk planning

D.

Flawed assumptions

A business analyst (BA) is tasked with developing requirements that can be implemented by the development team iteratively. Which characteristic should the requirements exhibit?

A.

Substantial

B.

Prioritized

C.

Unambiguous

D.

Granular

A deployed loan product was funded with the expectation of prepayment risk reduction. Initially, key performance indicators (KPIs) would be to take similar loan prepayment rates over the previous 10-year period and compare them with the new product. After implementation, the business analyst (BA) finds that the decade-old housing market is vastly different. Which of the following should the BA consider for validity of performance measures?

A.

Sample size

B.

Frequency

C.

Timing

D.

Currency

While planning the prioritization approach for an upgrade to a legal property application, the business analyst (BA) needs to check the organization's business policies prior to identifying the stakeholders to participate in the prioritization process. The business policies will help the BA because they:

A.

Describe industry regulations and are used to develop a framework for sound business decision-making.

B.

Outline the organizational roles and responsibilities in an effort to define a prioritization approach that involves the correct stakeholders.

C.

Provide lessons learned from previous projects that should be incorporated into planning approaches for current projects.

D.

Define the limits within which decisions must be made in accordance with contracts, agreements, warranties, or certifications.

In a project meeting, stakeholders presented conflicting views on how the business analysis process should be conducted, leading to the sponsor becoming very upset. If a similar situation arises in the future, what can the business analyst (BA) do to avoid the situation?

A.

Develop a clearer RACI matrix

B.

Communicate with each stakeholder individually

C.

Obtain stakeholder signoff on the approach

D.

Obtain approval for the business case

A business analyst (BA) held a formal walkthrough of requirements developed on a project. Stakeholders expressed concerns because they had different interpretations of the requirements. What activity would help ensure a common understanding?

A.

Ensure compliance with key performance indicators

B.

Ensure consistent referencing of requirements

C.

Ensure correct terminology is used

D.

Ensure appropriate templates are used throughout elicitation

A business analyst (BA) is preparing for a requirements review with a group of stakeholders. The BA must determine how best to model the requirements for the review. Which of the following guidelines and tools will the BA use?

A.

Current state description

B.

Domain knowledge

C.

Methodologies and framework

D.

Requirements architecture

An organization's board of directors has funded a new mobile application to support external customers. The business case was developed with an emphasis on objectives to broaden the organization's brand and increase customer engagement. The business analyst (BA) is reviewing a group of user stories with the product owner. One of these user stories is:

"As a customer service representative, I need to enter my time on the mobile application so that I can leave work to pick up my sick daughter from school."

The product owner wants to take advantage of this opportunity to provide the staff with a way to enter their time away from the office and create an interface to the Payroll application. How must the BA evaluate alignment with the existing objectives?

A.

Add the functionality to the list of requirements.

B.

Review business objectives and determine potential value.

C.

Ask the product owner to rank this user story against the existing product backlog.

D.

Suggest that the story be included with a change to the solution scope or be removed.

Performance measures have been collected and analyzed by a business analyst (BA) to evaluate a solution that was launched a few years ago; however, the performance measures do not indicatewhether or not the solution is contributing to the desired value. What is the recommended next step?

A.

Replace the solution as soon as possible

B.

Increase the efficiency of the solution

C.

Reduce the business' expectations of value

D.

Identify and collect more measurements

A global organization is implementing a new Knowledge Management System, and communication to the different regions has been informal. The approach is to convert the few remaining regions iteratively. The team has experienced variances at this point but feels confident in these final conversions. How should the business analyst (BA) communicate the information?

A.

Email

B.

Repository

C.

Document management

D.

Individual collaboration

The business analyst (BA) has scheduled an informal review of audit requirements with the compliance officer. The BA wants to demonstrate that the requirements collectively support one another, so they begin by reviewing the:

A.

Work breakdown structure

B.

Template architectures

C.

Functional specification

D.

Business rules document

A business analyst (BA) is working on a project to revise the way a company bills its customers. At the end of the project, the BA creates the following matrix:

A.

Stakeholder analysis

B.

Root cause analysis

C.

Business capability analysis

D.

Strategy analysis