The objective of a solution implemented was to increase the number of customer calls resolved per hour.
When using basic statistical sampling concepts, what does the business analyst (BA) need to consider?
A large company has thousands of geographically dispersed employees and dozens of IT systems. Multiple business analysts (BAs) work in parallel on various requirements with different stakeholders. When considered in isolation, the requirements look meaningful and valuable to those who approved them. However, when it comes to implementation, some of the requirements appear to be contradicting each other. A lead BA recognizes that adding some traceability information would help uncover such conflicts early in the process.
To what should the BA trace the requirements?
A business analyst (BA) plans to hold a workshop next week to elicit requirements for a project. In an informal conversation, another employee mentioned that one of the attendees is likely to be unhappy about the project's impact on their work.
Which of the following techniques will the BA use to avoid disrupting the workshop?
While validating requirements for a software implementation project, the business analyst (BA) needs to identify scenarios that would alter the benefit delivered by a requirement.
Which of the following techniques should the BA use to identify such scenarios?
Which of the following defines how the project will be estimated, budgeted, and how changes to cost will be managed?
Which of the following component of the communication model is responsible for transferring the message between two or more entities?
Which of the following can be used in root cause analysis?
The business sponsor of a project to automate a high risk, high profile process has expressed concerns that some activities people perform will be missed. The business analyst (BA) has already created a process flow with associated user stories.
Which of the following actions will address the sponsor’s concerns?
A team is working on a user privilege and access control system. A business analyst (BA) selects use cases as the technique for requirements specification.
What is the relationship between use cases "Create a role" and "Find a role" when there is a high level of formality?
While reviewing a subset of requirements with stakeholders, a business analyst (BA) finds a requirement that does not deliver benefit to any of the stakeholders. After much discussion, the stakeholders decide that the requirement does not align with the solution scope.
What recommendation will the BA make?
