Free Practice Questions for HP HP2-I47 Exam

The two options that are included in HP Active Care are A. Defective Media Retention in every option and E. Next business day onsite support. According to the HP Active Care website1, HP Active Care provides a complete suite of device protection, support, and repair services that help users maximize productivity. Some of the features of HP Active Care are:

Defective Media Retention: Sometimes even the best storage media may require replacement, and when it does, you can securely maintain control of the defective media in a way that meets your security standards for protecting sensitive data12.

Next Business Day Onsite Response: Rely on our knowledgeable experts and prompt service to minimize disruptions by getting your devices working and your users back to business. HP Customer Support will fast track problem diagnosis and provide resolutions that help customers get back up and running quickly12.

Other features of HP Active Care are:

HP TechPulse: An Automation platform powered by billions of data points; HP TechPulse delivers world class services through meaningful insights2.

Accidental Damage Protection: Keep your devices up and running at an optimal state with the parts and materials necessary to keep your devices working12.

Travel Support: You have enough to focus on when you’re out of the office. Stay productive and get access to the help you need—almost anywhere you go—with local language telephone and onsite support12.

The best answer for this question is A. By ensuring employee PCs are preconfigured to their unique user specifications for out-of-the-box productivity delivered to their door, regardless of work location. This is because HP Set Up Services offer a range of solutions for device configuration, provisioning, and deployment that can help the customer reduce downtime and improve productivity. According to the HP Set Up Services website1, HP can configure the PCs to the customer’s specifications right at the factory, deliver them to the employee’s homes or offices, and provide installation and data migration services if needed. HP Set Up Services also include HP Device Provisioning Services, which allow the customer to provision new devices from the cloud using Microsoft Endpoint Manager1. Therefore, HP Set Up Services can help the customer refresh their PCs with minimal disruption and hassle.

The best answer for this question is D. Custom System Setting Services. According to the HP Computer Configuration Services website1, HP Custom System Setting Services help customers accelerate workforce productivity with customized BIOS, configuration, and other system settings. This service allows customers to specify their preferred boot order and network boot options, as well as other settings, such as security features, power management, and asset tagging1. HP can apply these settings to the PCs at the factory, so they arrive ready to use, tailored to the customer’s needs1. Therefore, HP Custom System Setting Services would help the customer save time and resources by setting the boot and network options on each PC before delivery.

The correct answer is B. Proactive issue identification and remediation.

HP Active Care is a service that provides device protection, support, and repair by using predictive analytics and insights from HP TechPulse. It can automatically request service for users before they experience a device disruption or failure1. HP TechPulse is an automation platform that delivers world-class services through meaningful insights. It can monitor device health, performance, security, and inventory, and detect issues before they become problems2.

By using HP Active Care, powered by HP TechPulse, customers can benefit from proactive issue identification and remediation, which can help them minimize downtime, avoid productivity-draining disruptions, and extend device life1.

The other options are incorrect because:

Automatic performance tuning based on feedback is not a benefit of HP Active Care, powered by HP TechPulse. This is more related to HP Performance Advisor, which is a software application that helps optimize the performance of HP workstations by providing feedback and recommendations on system configuration and settings3.

Ability to actively change the security policies in response to threats is not a benefit of HP Active Care, powered by HP TechPulse. This is more related to HP Proactive Security, which is a service that helps customers implement and manage configuration policies, such as deny and allow lists, device guard, credential guard, and BitLocker encryption4.

Actionable device and employee insights whether online or offline is not a benefit of HP Active Care, powered by HP TechPulse. This is more related to HP Manageability Services, which are cloud-based solutions that provide device and employee insights across endpoint devices and applications. They can also work offline by collecting data locally and uploading it when the device reconnects to the internet.

1: HP Active Care | HP® Official Site 2: HP TechPulse | HP® Official Site 3: [HP Performance Advisor | HP® Official Site] 4: [HP Wolf Security Services] : [HP Manageability Services | HP® Official Site]

The best way to respond to this IT manager is C. Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.

HP Active Care is a service that provides device protection, support, and repair by using predictive analytics and insights from HP TechPulse. It can automatically request service for users before they experience a device disruption or failure1. HP TechPulse is an automation platform that delivers world-class services through meaningful insights. It can monitor device health, performance, security, and inventory, and detect issues before they become problems2.

By purchasing and registering HP Active Care, the IT manager can benefit from proactive alerts about device issues, such as hard drive or battery failures, and create a service case with HP Customer Support. This can help them minimize downtime, avoid productivity-draining disruptions, and extend device life1.

If the IT manager is interested in learning more about HP Active Care, you can direct them to the HP website1 or contact an HP representative for more details. You can also show them a short video about the benefits of HP Active Care for IT admins and end users3.

The correct answer is C. They are attached to hardware by the device serial number and sold as a transactional upfront payment.

HP Care Pack Services are services that provide an enhanced level of support and/or an extension of the duration of the HP Limited Warranty for HP devices. They offer various options for repair time, on-site support, exchange, collection and return by a carrier, installation by an HP technician, and more12.

HP Care Pack Services are sold as a transactional upfront payment, meaning that customers pay for the service once at the time of purchase or within 90 days of the device purchase date. They are attached to hardware by the device serial number, which is used to register and activate the service. Customers can check the status and coverage of their HP Care Pack Services online by entering their device serial number12.

If you want to learn more about HP Care Pack Services, you can visit the HP website1 or contact an HP representative for more details or assistance. You can also use the HP Care Pack Finder tool on the HP website3 to find the right HP Care Pack for your device.

1: HP Care Pack Services - Frequently Asked Questions (FAQs) 2: HP Care Pack - PC Repair, Extended Warranty & Support 3: HP Care Pack Central

The HP recommended way to prepare a response to this question is D. Refer to the battlecards for the various HP Lifecycle Services.

Battlecards are documents that provide a concise and compelling overview of the value proposition, benefits, and differentiators of HP Lifecycle Services. They also include information on how to position HP Lifecycle Services against competitors and how to handle common objections. Battlecards are designed to help sales representatives communicate effectively with potential customers and persuade them to choose HP over other options.

You can find the battlecards for the various HP Lifecycle Services on the HP website1 or on the HP Learning Center2. They are updated regularly to reflect the latest features and enhancements of HP Lifecycle Services. You can also download them as PDF files for offline access.

By referring to the battlecards, you can prepare a response that showcases how HP Lifecycle Services can help the customer achieve their business goals, reduce costs, improve productivity, and enhance security. You can also highlight how HP Lifecycle Services are superior to the competitor’s services in terms of quality, reliability, flexibility, and innovation.

1: HP Lifecycle Services | HP® Official Site 2: HP Learning Center

The category of HP Lifecycle Services that enables customers to transition quickly and easily from old to new devices while maintaining compliance with government and environmental regulations is B. HP Renew Services.

HP Renew Services are services that help customers recover, repurpose, and recycle hardware in more responsible ways. They include services for carbon neutral computing, device recovery, sanitization, deinstallation, and recycling1.

By using HP Renew Services, customers can benefit from:

Reducing the environmental impact of their technology and supporting a circular economy1.

Offsetting the carbon footprint of their devices throughout the lifecycle with HP Carbon Neutral Computing Services2.

Receiving residual value for their end-of-use devices or recycling them responsibly with HP Device Recovery Service3.

Ensuring data security and compliance with HP Sanitization Service4.

Saving time and resources with HP Deinstallation Service5.

If you are interested in learning more about HP Renew Services, you can visit the HP website1 or contact an HP representative for more details.