Month End Sale - Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: sntaclus

examout.co

Which of the following statements are true? (Choose three.)

A.

A queue report only counts interactions handled by an agent.

B.

An Abandon is an interaction that disconnects before an agent handles it.

C.

An agent-based report counts any interactions an agent worked with.

D.

Each report contains a pre-defined set of metrics.

E.

Reports can be created and then configured.

What is the maximum limit for creating performance dashboards for private users?

A.

10

B.

15

C.

20

D.

25

How can we monitor the real-time statistics for all queues?

A.

Performance > Queues Activity

B.

Performance > My Queues Activity

C.

Performance > Queues Performance

D.

Performance > Queues

Which definition matches the performance view for Dashboard?

A.

It is used to monitor real-time contact center metrics.

B.

It is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

C.

It is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

D.

It is used to view historical data only.

E.

It is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?

A.

Yes

B.

No

The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for

.

A.

14 days

B.

90 days

C.

7 days

D.

30 days

What is the time interval for tracking metrics in Genesys Cloud?

A.

20 mins

B.

30 mins

C.

40 mins

D.

10 mins

Which report calculates a Monthly Service Level?

A.

Queue Metrics Report

B.

Queue Wrap-up Summary Report

C.

Queue Metrics Summary Report

D.

Queue Metrics Interval Report

Your customizations in the interaction view remain in effect even if you leave and return to the view.

A.

True

B.

False

Which view helps the supervisors to determine performance issues with a specific skill in one or more queues?

A.

Agents

B.

Queues Activity

C.

Skills Performance

D.

Interactions