Which value chain activity ensures the availability of service components?
Which are phases of the release and deployment process?
1. Release build and test
2. Review and close
3. Categorize and record
4. Change authorization and schedule
Which statement about the ‘four Ps’ of service design is CORRECT?
Which TWO are important aspects of the ‘service request management’ practice?
1.Standardization and automation
2.Providing a variety of channels for access
3.Establishing a shared view of targets
4.Policies for approvals
In which step of the ‘continual improvement model’ is an improvement plan implemented?
Which guiding principle recommends collecting data before deciding what can be re-used?
Which is a supplier category?
Identify the missing word in the following sentence.
The purpose of the 'information security management' practice is to [?] the organization's information.
Which guiding principle describes the importance of doing something, instead of spending a long time analysing different options?
Which practice provides users with a way to get various requests arranged, explained and coordinated?
