Which is described by the ‘organizations and people’ dimension of service management?
Which of the following is included in the purpose of the 'continual improvement' practice?
Which statement about outcomes is CORRECT?
Which term is used to describe removing something that could have an effect on a service?
Identify the Missing word(s) in the following sentence
A(n) [?] cause, or potential cause, of one or more incidents?
Which statement about the input and output of the value chain activities is CORRECT?
When using the ‘continual improvement model, which information should be produced by an organization to understand where the organization is now?
What is defined as "any component that needs to be managed in order to deliver an IT service"?
Identify the missing work in the following sentence.
An organization which is undertaking an improvement initiative should [?] the existing methods and services when building for the future.
Which role would is MOST SUITABLE for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?