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DPC is a home appliance online retailer keen to utilise data and connectivity in its operations

The company has recently introduced a live tracking system of all deliveries to its customers via its website

Which of the following will be the man benefit to DPC?

A.

Immediate cost saving

B.

Enhanced forecasting

C.

Improved service

D.

Improved targeting

T is employed as an HR manager for a chain of hotels. A large part of her role is to assist the HR director with forecasting personnel requirements for the next one, three and six month periods respectively.

 

Which TWO of the following factors should be taken into consideration when forecasting personnel requirements?

A.

Staff approaching retirement age

B.

Absence and sickness rates

C.

Changes to the minimum wage legislation

D.

Employee turnover

Mita has set up a number of food shops and spends a lot of her time finding suitable staff Her key strength is going to farmers' wholesale markets and selecting her suppliers She also carries out all the accounting functions and maintains the shops by acting as her own caretaker, carrying out repairs and maintenance at the weekends

Which aspect of the work would Mita be LEAST LIKELY to outsource?

A.

Sourcing the suppliers

B.

Human resources

C.

Repairs and maintenance

D.

Accounting

T Company has recently appointed J as Chief Data Officer

One of the responsibilities of the appointment is to ensure compliance with the General Data Protection Regulations (GDPR) in force in the jurisdiction

J's first action was to carry out an internal audit of GDPR compliance

Which THREE of the following audit findings are indicators that T Company is compliant with GDPR''

A.

Customers are given the option of unsubscribing from marketing emails

B.

Customer data is deleted when no longer required.

C.

Personal data is kept on a secure server, protected by a firewall

D.

Most of the staff were fully aware of their data protection responsibilities.

E.

98% of customer records were found to be accurate and up to date.

Which of the following statements is correct in relation to a tall organisation?

A.

It has many levels of management and therefore a narrow span of control.

B.

It has many levels of management and therefore a wide span of control.

C.

It has only a few levels of management and therefore a narrow span of control.

D.

It has only a few levels of management and therefore a wide span of control.

Company V is, and has always been, very focused on the importance of stakeholders to the business.

As a well known and very popular private fee-paying school, Company V has to take on board advice, feedback, complaints and queries from a great many different stakeholders, all of which have to be prioritised according to their impact and power over the operations of the company.

Listed below are some of the stakeholders that Company V deal with on a daily basis. Categorise each of these stakeholders according to whether they are internal, connected or external stakeholders.

A main stakeholder of the finance function would typically provide feedback on the clarity and value of information used: in order to make better strategic decisions.

Which of the following would give this feedback?

A.

Human Resources

B.

Production

C.

Shareholders

D.

Directors

E's manager is concerned about bullying in the organisation and has asked E to report on the situation.

As a result, E has carried out the following work;

• Collected data of the numbers of complaints made

• Produced a bar chart based on incidences in different departments

• Interviewed a sample of employees

• Calculated the cost of employees being away from work sick due to bullying

Which of the pieces of work that E has carried out is qualitative analysis?

A.

Producing a bar chart of incidences.

B.

Interviewing a sample of employees.

C.

Calculating a financial cost

D.

Collecting data of complaints

There are four types of quality cost - prevention, appraisal, internal and external failure. Which of the following provides the best description for an external failure cost?

A.

The cost to repair a machine that has broken down

B.

The cost of training staff

C.

The cost of inspecting finished goods

D.

The cost of repairing products returned by customers

Which of the following gives the correct combination of valid stages in the HR cycle?

A.

Selection, performance, appraisal, rewards, training and development

B.

Recruitment, selection, induction, rewards, budgets

C.

Selection, culture, recruitment, induction rewards, budgets

D.

Selection, performance, culture, appraisal, rewards, training and development