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B is a small company that offers translation services into another language. There are very few employees and a network of translators is kept on a database Customers ask for work to be carried out through a website and B finds a suitable translator, taking a fee from the overall charge. The website is maintained by a third party

What type of organisation is this?

A.

Virtual

B.

Matrix

C.

Outsourced

D.

Modular

In order to understand the potential for conflict over the functioning of a finance department, B organisation's new Chief Financial Officer has prepared a power/interest (Mendelow) matrix. How should the Chief Financial Officer treat groups with high levels of interest but relatively low power when determining the role of the function?

A.

Keep these groups informed

B.

Take minimal effort with these groups

C.

Keep these groups satisfied

D.

 Treat these groups as key players

Continued improvements in Information Technology have encouraged organisations to use IT increasingly to assist in their development. Which of the following is such an improvement in IT?

A.

Increased data storage capacity

B.

Improved operations and manufacturing processes

C.

Improved communications systems

D.

Improved decision making processes

T is the head of the marketing department in company Z. There have been several new recruits into the department recently and T is introducing them to the marketing mix. T explains that the original marketing mix had only 4 Ps. However, this was focused primarily around the manufacturing industry. The mix was later extended to include an extra 3 Ps for use in the service industry. Which THREE of the following are the extra 3 Ps?

A.

Physical evidence

B.

People

C.

Processes

D.

Place

E.

Price

F.

Promotion

The development of a Corporate Digital Responsibility (CDR) strategy is increasingly common in modern business and will include 5 key areas including customer expectation

Which of the following best describes customer expectation in this context?

A.

Ensuring all members of society have the skill, tools and ability to access the online digital world

B.

Sharing data in a benevolent way to help society, this could help inform choices and improve management of information

C.

Using data in a responsible and secure way that is in line with customer and employees expectations.

D.

The need for transparency around the use of data and the ability to opt in and be rewarded for sharing data

Which THREE of the following are characteristics of undifferentiated marketing?

A.

Having little concern for segmentation

B.

Specialising in one or two identified markets

C.

Delivering a single product to the entire market

D.

Producing several products each aimed at different segments

E.

Aiming to attract as many customers as possible to buy the product

F.

Selecting the most lucrative markets

AB Company operates a capital intensive production process and cannot quickly add capacity. Which of the following best describes this production strategy?

A.

Maintaining a level capacity plan

B.

Matching production capacity to demand 

C.

Influencing demand to match production capacity

D.

Forecasting demand and matching this to production capacity

X Company has several distinctive corporate social responsibility stances including a concentration on the triple bottom line, being proactive, and treating stakeholders as partners. According to Johnson, Whittington and Schools' categorization which of the following stances would best fit X?

A.

Forum for stakeholder interaction

B.

Shaper of society

C.

Enlightened self-interest

D.

Laissez-faire

Which of the following is the term used to describe the degree to which a task in an organisation is divided into a number of separate activities?

A.

Span of control

B.

Centralisation

C.

Work specialisation

D.

Formalisation

Which of the following sources of data will have limited usefulness to finance professionals?

A.

Weekly sales report

B.

Primary market research data

C.

Competitors' journal articles

D.

Output reports from production.