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A program to implement a company's new system is nearing completion and the program manager attempts to close the program However, despite training provided to the operational staff on the new system, there is concern that the defined expected benefits will not be fully realized.

To prevent this concern in the future, which of the following should occur?

A.

Collaboration with the operational staff to develop the benefits sustainment plan

B.

Communication of the new capabilities" benefits to the operational staff

C.

Development and execution of a benefits transition plan to prepare the operational areas

D.

Identification of the risk in the program risk register and development of a plan to address the risk

A component project manager escalates an issue regarding a key stakeholder to the program manager. The key stakeholder does not respond to emails or phone calls and the project manager believes this key stakeholder is exhibiting a negative attitude toward the work. The key stakeholder has a significant influence over the component project which could impact other components if delays occur. The program manager's attempts to reach the stakeholder via email also fail.

What should the program manager do next?

A.

Escalate the issue to the stakeholder's supervisor.

B.

Escalate the issue to the program governance board as delays will impact the program

C.

Update the program risk register to reflect a realized risk and execute the documented risk response

D.

Attempt to call the key stakeholder, if unsuccessful, visit their office to identify potential risks

To create market advantage, a program sponsor requests accelerating the implementation of a new manufacturing process that is based on a recently improved system component. The program manager is concerned that the delivery of some program goals could be jeopardized.

What should the program manager do?

A.

Document the concerns that program goals may be affected and present at the next program governance board review meeting for guidance and actions to be taken.

B.

Advise the program sponsor that the program will continue and follow the program management plan, unless the change control board (CCB) has approved changes to the plan

C.

Work with the project managers of the affected components to implement fast tracking and update the resource management plan accordingly

D.

Evaluate critical success factors and key performance indicators (KPIs) to monitor benefits throughout the program's life cycle

What category/class of cabling does BICSI recommend for the MINIMUM performance level of horizontal balanced twisted-pair cabling?

A.

Category 5e/class D

B.

Category 6/class E

C.

Category SA/class EA

D.

Category 7/class F

A global financial system is being delivered by the program learn to allow access from anywhere in the world Following a new cross-border regulation applying to privacy of local banking data accessed from abroad, the CEO of the bank requests that an external audit be conducted lo validate compliance with this new regulation. This event, which was not anticipated al this phase of the program, will generate additional work tor the program learn. This effort Is not included in the current program roadmap and benefits delivery plan

What immediate actions should the program manager take?

A.

Negotiate with the CEO in an attempt to avoid the audit.

B.

De-scope the capabilities of the system to not allow access from abroad

C.

Accept the risk of the audit and continue the program as planned

D.

Assess the impact of the audit and potential remediation on the program

An organization requests that a junior project manager, with no previous experience or training in the industry take over a complex program component. The program component involves senior subject matter experts and has dependencies with other large projects to deliver key benefits to the organization.

How should the junior project manager respond to this request?

A.

Accept the assignment, identify the skill gaps and request training

B.

Reject the assignment, because of the ethical requirement not to accept work for which the project manager is not qualified

C.

Accept the assignment as a challenge and an opportunity to acquire new skills and seek advice from a senior project manager

D.

Reject the assignment because of fear of failure and resulting negative career impact

In a budding with one join room for serving as the FR and EF and four dedicated TRs on the same floor a total of__________ 103 mm (4 trade size) conduits should be installed to interconnect the backbone pathways to the ER.

A.

4

B.

8

C.

16

D.

20

What is used to facilitate MINOR changes to the Project Requirements?

Request lot Information (RFI)

A.

Punch list

B.

Field order

C.

Change order

D.

Change order request

For a cost estimate, an ICT distribution designer should produce a document listing each task with a cost placed beside them. The type of document used is a

A.

SoW.

B.

spare ad sheet

C.

worksheet

D.

database

A key stakeholder's requirement contradicts the organization's strategic objectives. The program manager meets with the stakeholder but is unable to reach a compromise on the requirement

What should the program manager do first?

A.

Meet with the program management office to update the benefits management plan

B.

Meet with the organization's strategic planning committee to obtain clarification

C.

Meet with the program sponsor to address the issue

D.

Meet with the customer to determine if the stakeholder's requirement is valid