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A talent development (TD) professional is developing a new training program. Which action should the TD professional take to ensure that the training content is accurate?

A.

Administer an end-of-course test.

B.

Perform a technical review of the training.

C.

Measure the training content against course objectives.

D.

Review the completeness of the course content.

A company's talent development manager is developing new job titles and descriptions due to a recent reorganization. Both leadership and functional competencies are included. Which method would be best for accomplishing this task?

A.

Repurpose the old job descriptions by adding a job title that best fits the job description under the new reorganization.

B.

Describe the performance standard for each job description and the competencies for success.

C.

Research the job titles and descriptions in companies of similar size and industry.

D.

Meet with the senior executives to decide what competencies are essential for the new job descriptions.

In a culturally diverse company, which action should a talent development professional take to best ensure consistent engagement in a training program?

A.

Set guidelines and expectations for participant behaviors.

B.

Provide resources about cultural taboos.

C.

Discuss the business norms of the company.

D.

Have a group discussion about cultural differences.

A talent development (TD) professional regularly conducts a workshop for teams of customer service representatives and their managers. Within the workshop is a brainstorming exercise called “Obstacles to Success within Our Department.” Historically, staff members tend to remain quiet while the managers participate. Which is the best tactic that the TD professional could implement at the start of the brainstorming exercise to encourage participation from staff members?

A.

Encourage staff members who have spoken up throughout the workshop to participate.

B.

Call on staff members who have been relatively quiet throughout the workshop to participate.

C.

Divide the staff and managers into separate groups to collect feedback from each group.

D.

Ask managers to observe and not participate.

Which action should a talent development professional take to help avoid biases in focus groups and interviews?

A.

Select participants at random.

B.

Create a protocol for consistency in questioning.

C.

Make participation mandatory.

D.

Train participants on how to behave in focus groups and interviews.

A talent development manager is hiring a new instructional designer and wants to conduct a behavioral interview. Which prompt would be most appropriate for a behavioral interview?

A.

“Tell me about a time in the past when you conducted a needs analysis, and describe the result.”

B.

“Explain the process you would use to conduct a needs analysis for a new instructional design project.”

C.

“In your opinion, why is a needs analysis an important part of the instructional design process?”

D.

“How might a needs analysis be used to identify key behaviors in the workplace?”

A health-care organization has committed to improving patient satisfaction scores. A key element in the improvement effort is for personnel, regardless of role, to view themselves as caregivers. In addition to role-playing, which instructional method would be most appropriate for changing attitudes about patient care?

A.

Case studies

B.

Job aids

C.

Video recordings of customer interactions

D.

Self-assessments

When designing a survey, which questioning formats yield quantifying data?

A.

Likert scale, semantic differential, and alternative response

B.

Likert scale, open-ended, and completion

C.

Multiple-choice, alternative response, and open-ended

D.

Multiple-choice, semantic differential, and completion

What is the optimal relationship between learning and performance?

A.

The learning function should focus on providing learning assets such as instructor-led training, e-learning courses, and microlearning content. Performance is important but falls outside the learning function's purview.

B.

Learning and performance should go hand in hand, with the learning function playing a performance consulting role to identify performance gaps and recommend learning and non-learning solutions.

C.

Managers should assess their direct reports' performance and uncover gaps that could be improved through learning, so that the learning function can design and deliver the appropriate assets.

D.

Learning functions should transition to focusing on performance, and devote most of their time and resources to non-learning instead of learning performance solutions.

Which phase of the ADDIE model parallels the planning phase of project management?

A.

Analyze

B.

Develop

C.

Design

D.

Evaluate