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Which is the primary role that mentors should play in helping mentees develop their careers?

A.

Provide mentees insight into informal organizational rules and norms.

B.

Share stories from their own careers with their mentees.

C.

Help mentees learn through self-discovery.

D.

Use instruction and role modeling to improve mentees' performance.

A talent development (TD) professional is leading a project, and she wants to keep one of the team members motivated and engaged. Which action provides the best example of how the TD professional can motivate the team member?

A.

Incentivize the team member with a bonus at the end of the project if productivity goals are met.

B.

Ask the team member to choose project tasks based on what he thinks are the best use of his skills.

C.

Schedule daily check-in meetings with the team member to ensure the project is on track.

D.

Exclude the team member from exciting future projects unless certain metrics are met.

While planning a learning project, a talent development professional documents the objectives, deliverables, processes, and tasks required for successful completion of the project. What is the appropriate term for this part of project planning?

A.

Project scope

B.

Project document

C.

Meta-evaluation

D.

Risk management plan

A senior executive has requested customer service training for employees that work in a company's call center. The call center has started to receive low ratings on customer surveys. Which statement best describes why the first stage of the ADDIE model is important in this situation?

A.

It will identify the subject matter experts required.

B.

It will identify when to launch training.

C.

It will identify the data to be collected.

D.

It will identify the budget and timeline of the project.

Which is the best training delivery method to engage learners who are motivated by opportunity for experimentation and discovery?

A.

Microlearning

B.

Gamification

C.

Group discussion

D.

Case study

Which statement demonstrates the best use of applying adult learning theory in a coaching conversation?

A.

“Are you missing deadlines because you don't know how to manage your time? There is a class I'd like you to attend.”

B.

“I reviewed your self-assessment. In order to reach your goals, I'm going to assign you the following training.”

C.

“Management was impressed with your research. I'd like you to lead the next research project.”

D.

“Tell me more about your goals for the upcoming year. What do you need in order to be able to accomplish these goals?”

During a coaching session, a client exhibits conflicting attitudes toward diversity. The coach wants to use a technique that will challenge the client to define her true attitudes. Which coaching technique is most likely to accomplish this goal?

A.

Journaling

B.

Counseling

C.

Goal setting

D.

Socratic questioning

Why is it important to retrieve tacit knowledge from an employee who is leaving the company?

A.

To retain unrecorded information

B.

To document unverified content

C.

To secure sensitive data

D.

To protect intellectual property

Which method of instructional design focuses on an iterative approach using prototypes?

A.

Waterfall model

B.

Backward design model

C.

ADDIE model

D.

Successive approximation model (SAM)

A talent development (TD) professional is facilitating a workshop on managing stress. The TD professional inquires about what the participants would like to take away from the session, as well as what they would like to contribute. The TD professional uses this information to determine the material to be covered during the workshop. This is an example of which type of learning?

A.

Informal learning

B.

Social learning

C.

Collaborative learning

D.

Discovery learning