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_____ refers to a change in a person’s thought process or behavior that arises from experience and takes place throughout the consumer decision process.

A.

Learning

B.

Affectiveness

C.

Cognitive resonance

D.

Lifestyle

E.

Perception

Moul, a diaper manufacturer, is developing a media plan that involves trying to expose its target audience to its new advertisement about ten times. Moul is trying to increase its advertisement's _____.

A.

reach

B.

repetition

C.

frequency

D.

targeting

E.

exposure

Which of the following is true of distribution centers?

A.

Distribution centers rely on pull, rather than push strategies to determine their inventory levels.

B.

Greater backup inventory is needed to prevent stockouts.

C.

Space in a distribution center is usually more expensive than space in retail stores.

D.

Distribution centers work best when retailers have only a few outlets that are far apart geographically.

E.

Distribution centers enable the retailer to carry less merchandise in the individual stores, which results in lower inventory investments systemwide.

Stitch, a bespoke designer boutique, in Florida, caters to over 150 customers every month. The customers usually choose and purchase fabric at the same store and depend on an in-house tailor's recommendations for purchasing the right amount of fabric. If the employees of Stitch overestimate the amount of fabric required or overcharge customers for fabric, they will be violating the value of _____ in the AMA Statement of Ethics.

A.

transparency

B.

citizenship

C.

fairness

D.

respect

E.

expediency

_____ strategies are designed to increase demand by focusing on wholesalers, retailers, or salespeople.

A.

Push

B.

Pull

C.

Macro

D.

Informative

E.

Relationship

Churches, educational organizations, and hospitals are considered _____ buyers.

A.

corporate

B.

government

C.

institutional

D.

public

E.

discounted

Lilli visits her hair stylist to get a haircut. Lilli wants to know how she would look after the haircut. Unlike a dress, Lilli cannot try a haircut before she gets it. Lilli's inability to get a partial haircut or a preview of it illustrates the _____ of a haircut.

A.

intangibility

B.

heterogeneity

C.

perishability

D.

inseparability

E.

nonstorability

The _____ phase of the marketing plan entails evaluating the performance of the marketing strategy using marketing metrics and taking any necessary corrective actions.

A.

control

B.

positioning

C.

planning

D.

implementation

E.

segmentation

Procedural fairness refers to:

A.

a customer’s perception of the benefits he or she received compared with the costs of inconvenience or loss.

B.

the perceived fairness of the process used to resolve complaints.

C.

the turnaround time taken by a company from receiving a complaint to its resolution.

D.

a customer's perception of the reliability and assurance of a service provider.

E.

the difference in perception between customers about the same service provider.

Sophia, a market researcher at Contell Foods, is tasked with assessing the particular food tastes of the Hispanic population in the United States. Previously conducted surveys reveal that the company has failed to tap into the market for processed foods with respect to Hispanic Americans. As a part of Sophia's task, she is required to stay with 50 Hispanic American families and white American families over a period of 6 months and understand the difference in the food tastes, the cooking methods used, and the family culture prevalent in these families. Sophia is conducting _____ research.

A.

content analysis

B.

focus group

C.

quantitative

D.

mixed

E.

ethnographic